Shipping policy
Shipping Policy
EasyFit Splashbacks
Website: www.easyfitsplashbacks.co.uk
Email: hello@easyfitsplashbacks.co.uk
Effective Date: November 2026
1. Overview
At EasyFit Splashbacks, all splashbacks are manufactured to order based on the measurements, artwork, colours and specifications provided by our customers.
As our products are custom-made and personalised, this Shipping & Returns Policy should be read alongside our Terms & Conditions of Sale.
If you have any questions before placing an order, please contact us at:
hello@easyfitsplashbacks.co.uk
2. Production Times
As all products are bespoke, production will commence only after:
- Full payment has been received.
- Measurements have been confirmed.
- Artwork or designs have been approved where required.
Typical production times are displayed on our website and are provided as estimates only.
Production times may vary during busy periods, seasonal demand, public holidays or circumstances beyond our reasonable control.
3. Delivery Areas
We currently deliver throughout:
- England
- Wales
- Scotland
- Northern Ireland
For deliveries outside the United Kingdom, please contact us before placing an order.
Additional delivery charges and transit times may apply.
4. Delivery Charges
Delivery charges are displayed during checkout and will vary depending on:
- Product size
- Order value
- Delivery location
- Courier requirements
Any applicable delivery charges will be clearly shown before you complete your purchase.
5. Estimated Delivery Times
Once dispatched, orders are typically delivered within:
|
Service |
Estimated Delivery |
|
Standard UK Delivery |
1-3 Working Days |
|
Remote Locations |
Additional Transit Time May Apply |
Delivery estimates are provided in good faith and are not guaranteed delivery dates.
6. Delivery Responsibilities
Customers are responsible for ensuring:
- Delivery details are accurate.
- Someone is available to receive deliveries where required.
- Safe access is available for courier deliveries.
Additional charges may apply where:
- Incorrect delivery information is provided.
- Deliveries are refused.
- Re-delivery is required.
7. Inspecting Your Order
Upon delivery, customers should carefully inspect the goods before installation.
Please check:
- Correct dimensions
- Correct design and artwork
- Any visible transport damage
- Manufacturing defects
Any issues should be reported within 48 hours of delivery by emailing:
hello@easyfitsplashbacks.co.uk
Please include:
- Order number
- Description of the issue
- Clear photographs of the product and packaging
Failure to report issues within a reasonable period may affect our ability to investigate claims with couriers.
8. Damaged Deliveries
If your order arrives damaged:
- Take photographs immediately.
- Retain all packaging materials.
- Contact us within 48 hours of delivery.
Where damage is confirmed to have occurred during manufacture or transit, we will assess the claim and may:
- Replace the product;
- Remanufacture the affected item; or
- Provide an appropriate refund.
We reserve the right to request additional evidence before processing any claim.
9. Incorrect Items
If you receive a product that differs materially from your approved order specification, please notify us within 48 hours of receipt.
After investigating the issue, we may:
- Remanufacture the item;
- Replace the product; or
- Issue an appropriate refund.
No action can be taken until photographic evidence has been provided and reviewed.
Contact Us
EasyFit Splashbacks
Website: www.easyfitsplashbacks.co.uk
Email: hello@easyfitsplashbacks.co.uk